Q1. How do I book?

A1. We need to meet you and your pets first. Depending on the service this will take place at our home or yours. Once we have met you and we are all happy, including the pets. A booking can then be made and we can start providing you with our service. To make a booking for home-from-home dog boarding a £5.00 per day deposit must be paid.

Q2. What insurance does Mansfield Pet Care have?

A2. We have specialised Pet Handlers Insurance covering public liability, care custody and control (liability to animals) and key holding cover. This means; all pets are covered for loss, theft or death; All pets are covered for any injury to a third party animal or damage to third party property.

Q3. What if my pet falls ill while in Mansfield Pet Care’s care?

A3. Veterinary advice will always be sought, if your pet requires veterinary care you will be required to reimburse the cost to Mansfield Pet Care or the veterinary practise on your return.

Q4. Who will care for my pets?

A4. See the About page for our main carers. The only other people that will ever care for your pets will be our close family members.  Dog walking and any visits to your home will only be carried out by carers you have met unless in the case of an emergency and we will always endeavour to inform you beforehand.

Q5. Will you take all dogs on your home-from-home dog boarding service?

A5. We only accept friendly, well socialised dogs. We try to cater for all kinds of dogs but confident, playful and friendly dogs are most suitable. We accept boisterous dogs but please be aware there is a difference between boisterous and poorly trained / hyperactive, if you have a boisterous dog we will require you to show us they can follow commands.

We cannot accept all dogs as we have our own pets and often there will be other boarders, we will refuse any dogs which show any aggressive tendencies towards dogs or people and any dog that doesn’t follow basic commands. We do not accept entire males (un-neutered) over 18 months of age or bitches in season. There is no minimum age for boarding but all dogs must be house trained and know basic commands.

Q6. What do I need to provide for my dog when boarding with you?

A6. There are no requirements for what should be provided for you dog. Prices are based on you bringing enough of your dogs usual food with you for the duration of the stay. If you would like us to provide food there will be an extra cost. We recommend that you bring a few of your dogs familiar items such as their bed or a few toys and treats, possibly their feeding bowls just to make them feel more at home. If your dog is on any medication you will need to provide enough for the duration of their stay.

Q7. Will you walk my dog off the lead?

A7. Only if you instruct us to. The standard procedure is to walk dogs on the lead but we are happy to let your dog off the lead in areas it is allowed and that we deem it safe to do so, however if your dog causes problems while off the lead we will go back to walking on a lead.

Q8. My dog usually sleeps on my bed, will you allow this?

A8. Yes, we try to follow how you treat your dog in your home as closely as possible.

Q9. If I cancel my home-from-home dog boarding booking will I lose my deposit?

A9. Yes, deposits are non-refundable if cancelled by customers.

Q10. When and how do I pay?

A10. Any services that are to take place while you are on holiday must be paid in full before you go away. All services that are provided on a weekly basis must be paid for at the end of each week. We accept cash, cheques or Paypal. Standing orders can be set up for weekly services.

Q11. Are there ever any extra charges?

A11. We charge double rate on Christmas Day, Boxing Day and New Years Day. Any extra costs incurred such as vets bills, damage to our property or belongings and extra food will also have to be reimbursed on your return.

Q12. Is there a minimum stay for the home-from-home dog boarding service?

A12. No, you can leave your pet with us for just a day and a night. Anything that does not include your pet staying the night will be charged at doggie day care rates.

Q13. Can I make a provisional booking for home-from-home dog boarding?

A13. No, we operate on a first come first served basis, we will only accept bookings on receipt of a deposit.

Q14. Do you give discounts for multiple pets?

A14. Yes, on many of our services additional pets are cheaper than the first, many are half price and some are even less. Call us with your requirements for a accurate quote or email us for a full price list.

Q15. While boarding with you how often/long will my dog be walked?

A15. All dogs are guaranteed two walks a day unless we are otherwise instructed by yourself. The length of walks depends on the breed and ultimately the individual dog.

Q16. What will my dog be fed while he is boarding with you?

A15. There are three options:
1. You can bring enough of their usual food for the duration of their stay.
2. We can feed Orijen biologically appropriate (high protein, low carbohydrate) dry dog food.
3. We can feed a balanced natural raw diet of meat, bones & vegetables.
Options 2 & 3 will incur an extra charge per day.

Q16. Can you administer medication to my pet?

A16. Yes, we both have experience of giving medication, Hannah has had hands on veterinary experience.

Q17. What happens if my dog turns aggressive or you cannot cope with them?

A16. We will make every effort to kerb bad behaviour or aggression. If this is not possible we will isolate the dog from other animals while maintaining as much human contact as possible, if the dog continues to be a problem they will be transferred to a local dog kennel.

If this happens, the remainder of the boarding fee will be refunded minus the deposit and a transfer fee of £25.00. Any damage caused during the isolation period must be reimbursed by the dog owner. The kennel’s fee must also be paid by the dog owner.